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How We Protect Your Privacy

Your account details, payment history and gameplay data stay secure with us. We handle everything you share—from your DANA or OVO login to your withdrawal requests—with strict encryption…

Encrypted account securityDANA, OVO, GoPay, QRIS safeYour data, your control
Explore the Lobby Read FAQ
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PRIVACY INQUIRIES

Reach Out About Your Data

Live Chat Support Open the chat widget in the lobby during your session and ask our team about your data, stored payment details, or account records. We respond in seconds during peak hours.
Email Request Send a formal data access or deletion request to our privacy team. Include your account username and the specific information you want to review or remove.
Account Settings Navigate to your account profile on desktop or mobile app to view stored payment methods, linked email, phone number, and privacy preferences. Update or remove any field instantly.
SECURITY & TRANSPARENCY

How We Keep Your Data Safe

Encrypted Payment Storage

DANA, OVO, GoPay and QRIS credentials are never stored in plain text. We use industry-standard TLS encryption and tokenisation so your payment details remain encrypted even if accessed by authorised staff.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use our platform. You can disable non-essential cookies in your browser without affecting core account functions like deposits and withdrawals.

Account Access Logs

Every login, deposit, withdrawal and profile change is timestamped and logged. If you notice unusual activity, contact support immediately and we'll review your access history within minutes.

Withdrawal Verification

Before any payout clears—whether via DANA, OVO, GoPay or QRIS—we verify your identity against your stored account data. This step protects you from fraudulent withdrawal attempts on your account.

Data Retention Schedule

Active account data is retained as long as you play with us. After account closure, personal data is held for the period required by local law, then securely deleted. Transaction records for tax compliance are archived separately.

Privacy Contact Escalation

If our support team cannot resolve a data privacy question, request escalation to our Data Protection Officer. Response guaranteed within five working days, depending on local law and request complexity.

Frequently Asked About Privacy

We retain your account data according to local law requirements. Personal details like name and email are archived; transaction history for DANA, OVO, GoPay and QRIS deposits is kept for compliance. You can request full deletion after the retention period ends by contacting our privacy team.

Yes. Head to your account settings on desktop or the mobile app to view your profile, stored payment methods, email, phone and linked accounts. For a complete data export—including gameplay history and support tickets—email our privacy team with your username and request.

Only our secure payment processing system and selected support staff with verified credentials can view encrypted payment data. DANA, OVO, GoPay and QRIS providers see only transaction metadata needed to complete your transfer. Your card or account number is never displayed in our logs.

Session cookies keep you logged in across lobby pages. Analytics cookies track which games you open and how long you play, so we can improve the platform. Marketing cookies are optional; you can disable them in your browser settings without losing login or payment functionality.

Completely. Your bet history, winnings and game selections are stored privately in your account. Other players cannot see your activity. Live table chat is visible to table participants only, and you can disable chat notifications in your account settings anytime.

Contact our support team immediately via live chat or email. We will review your access logs, check for suspicious withdrawals, and reset your password if needed. Report the incident within 24 hours so we can act quickly and protect your account balance.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with compliance partners where local law permits. You receive a summary of data sharing in your account privacy settings, where local law permits.

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